Wednesday, 20 May 2015 16:14

A Swift Current business comes through big for long distance traveller

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Editor:


My daughter was travelling from Ontario to British Columbia this past weekend ( long weekend ) and got just past Swift Current when somebody told her to pull over because her back tire was about to fall off.
She investigated and found three of the five studs had broken off. You can imagine the panic being the Sunday of the long weekend thinking there’s no way she’s going to find a garage open until Tuesday. CAA towed her back to Swift Current. In the time waiting for the CAA, I was able to find a garage with a mechanic working in the shop. ( I let my fingers do the walking through the Yellow Pages).
I called J&J  Roadside Service. I spoke to John at J&J and he said would be more than happy to help and would stay as long as needed. The CAA tow truck delivered the car to J&J and John started working on it. In the meantime John loaned my daughter his personal vehicle to drive to Canadian Tire to pick up the parts (which had been set aside for her to pick from a previous call). It was so very kind and trusting of John.
He completed the work extremely fast, instructed her on what had happened, advised her to have the nuts re-checked a few miles up the road to be safe and in all treated her as nicely as anyone could possibly be treated. She made it to B.C on Monday without further incident.
John as a personal note, you have no idea how much I appreciate you taking care of my daughter so efficiently and caringly. This kind of service is something you read about as a thing of the past. This certainly re-invents customer service to the n’th degree.
Rick Machan, Ontario

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