Wednesday, 19 February 2014 12:47

Response to MP David Anderson on Veteran Affairs Canada info

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In The Ottawa Citizen article : Closing Doors On Veterans Hopes writer Sean Bruyea challenges everything that David Anderson has stated about his government’s changes to Veteran Affairs Canada. 

I will try to summarize how he differs with Anderson’s first point concerning the 620 Service Canada centres.
Anderson claims they have increased points of service for veterans by more than 620 locations.
They are actually “out reach sites” providing only referral services and are not just streamlined for veterans. They are not open five days a week and eight hours a day. The workers do not have skills to help veterans with forms, or apply for benefits nor do they have access to their case files.
Bruyea uses an example of a veteran in Tisdale who had a 210-km drive to Saskatoon and got real service, but now drives only 51 kilometres to Zenon Park which is only open every second Thursday of each month from 10 a.m. to 3 p.m. plus the worker lacks the necessary knowledge to be helpful.
A competent worker needs, as Bruyea points out, a vast array of knowledge covering 59 policy manuals governing awards for disabilities and five volumes of the Veterans Program Policy Manual important for awarding medical benefits.
Bruyea points out these service agents also know nothing about PTSD, military culture, how to comfort a stressed veteran.
I encourage you to read the whole article on line. 
William Gibbs, Swift Current

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