Tuesday, 28 March 2017 15:04

City of Swift Current to implement new utility billing software to increase service levels

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Swift Current City Council last night passed a motion to allocate funds for the purchase of new, cloud-based Utility and Financial Management software.

 

“Our current Utility Billing software does not meet the expectations of our citizens,” said Swift Current General Manager of Corporate Services, Kathy Hopfner. “In today’s digital age, we recognize the need to switch to a cloud-based system that will allow us to greatly enhance customer service and convenience.”

The new system, which will be implemented by 2018, will provide Utility customers with simplified options for viewing and paying their Utility Bills.

“Once the system is up and running,” continued Hopfner, “customers will have the option of securely accessing and paying their bills online. For those customers who prefer our traditional billing methods, we will still offer that service as well. A customer will only transition to ‘paperless’ billing if they choose to.”

Once the new system is fully implemented, customers will receive information from the City, including instructions for transitioning to the optional online billing.

City reminds Utility customers of increased billing cycle:

The City’s Corporate Services Division would like to remind Utility customers that the most recent Utility billing cycle included one extra week of usage.

“With 52 weeks in the calendar year, and only 12 billing cycles, we have eight cycles that cover four weeks of usage for each customer, and four cycles that cover five weeks of usage,” said Hopfner.

“The most recent bills that customers received were for five weeks of usage, and coupled with the recent rate increases to align with SaskPower rates, customers may notice their bills are higher this cycle.”

Customers who are concerned about their Utility Bills are encouraged to contact our Utility Billing Department at 306-778-2731. City Utility representatives are available Monday to Friday from 7:45 AM to 4:30 PM to assist customers, answer questions, and book appointments to review billing history and consumption.

 
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